Refund and Returns Policy

Last updated: 5 November 2026

We want you to be happy with your order. This policy explains in general terms what to do if something is not right.

If there is a problem with your order

If your item arrives damaged, is faulty, or is not what you ordered, please email info@viquinhealthcare.com.my with your order number and clear photos of the item.

Returns

For hygiene and safety reasons, we may not be able to accept returns of opened or used skincare products unless the item is damaged or faulty. Please contact us before sending anything back.

Refunds

Once we have reviewed your request, we will let you know the outcome. If a refund is approved, it will be made to your original payment method.

Contact us

For any questions about your order, please email info@viquinhealthcare.com.my.